dhk88 Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") has been prepared on behalf of the dhk88 platform ("Platform", "we", "our"). This Policy explains what information we collect when you use dhk88's website, mobile app, or any other service, how and for what purposes that information is used, and what rights you have over your information.

By registering on this Platform or using its services, you are considered to have accepted all the terms of this Policy. Our Terms and Conditions apply jointly with this Policy — please read both documents together.

What Information We Collect

dhk88 collects various types of information to operate its services properly and to ensure a safe experience for users. The categories of information are listed below.

2.1 Information You Provide Directly

Information you provide directly when registering or using the services:

• Full name and date of birth (for age verification — to confirm 21+)
• Mobile number and email address
• Current residential address
• Payment information (bKash, Nagad, Rocket, Upay numbers)
• Identity document details (for account verification where applicable)

2.2 Automatically Collected Information

Some information is collected automatically while you use the Platform:

• Device type, operating system, and browser information
• IP address and connection duration
• Which pages were viewed on the Platform and for how long
• Login times and transaction records
• Session information via cookies and similar technologies

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may sometimes receive limited information from our trusted partners. In such cases, the relevant third party's own privacy policy also applies.

Purpose of Data Use

dhk88 uses collected information only for specific and legitimate purposes. We never use your information to sell to third parties.

• Account Management: Completing registration, verifying identity (including confirming 21+ age), and securing accounts.
• Transaction Processing: Safely processing deposit and withdrawal requests.
• Service Improvement: Analysing user experience to improve the quality of the Platform.
• Security and Fraud Prevention: Detecting unauthorised access and suspicious activity.
• Customer Support: Providing assistance via 24/7 live chat and email.
• Regulatory Compliance: Maintaining records required to meet legal obligations.
• Communications: Sending important notices, security alerts, and information about policy changes.

We never share your information with third parties for marketing or promotional purposes without your explicit consent.

Situations for Sharing Information

dhk88 is committed to not disclosing your personal information externally. However, sharing information may be necessary in the following limited situations:

4.1 Service Partners

Limited information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and security services. These partners may only use the information for their specific tasks and are contractually bound to maintain confidentiality.

4.2 Legal Obligations

We are obligated to provide information in accordance with valid orders from competent courts or government authorities. In such cases, we provide only the specific information requested.

4.3 Security Protection

Relevant information may be disclosed when necessary to protect the security of the Platform, the safety of other users, or the protection of assets.

Data Protection Measures

dhk88 follows industry-standard technologies and practices to protect your personal information.

• SSL Encryption: All data transmissions are encrypted using SSL technology.
• Secure Servers: Data is stored in secure data centres where unauthorised access is prevented.
• Restricted Access: Only authorised staff can access specific data.
• Regular Audits: The effectiveness of security measures is regularly tested.
• Two-Factor Verification: OTP-based additional protection when logging into your account.

However, it is not possible to guarantee that data transmission over the internet is completely secure. You are responsible for keeping your account password confidential and logging out after using an unfamiliar device.

Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the dhk88 website and app. These help improve your browsing experience and ensure the Platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and security; these cannot be disabled.
• Functional Cookies: Used to remember your preferences (such as language).
• Analytics Cookies: Collect anonymous data to understand Platform usage patterns.

You can manage non-essential cookies from your browser settings. However, disabling cookies entirely may cause some services to not work correctly.

Data Retention Period

We retain your information for as long as your account is active and as long as necessary to provide the service. Even after an account is closed, some information may be kept for a defined period due to legal obligations or dispute resolution needs.

Once the defined period has ended, information is securely deleted or anonymised so that you can no longer be identified.

Your Rights

You have the following rights over your personal information:

• Right to Know: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: You may object to your information being used for a specific purpose.
• Right to Data Portability: You may request your information in a common format.

To exercise these rights, contact our support team. dhk88 will respond as quickly as possible within the limits of applicable law and its own policy.

To learn about responsible gaming practices and to set your playing limits, visit our Responsible Gaming page — it also contains information on self-control and self-exclusion.

Protection of Minors

dhk88 strictly follows the 21+ age requirement. We do not knowingly collect or retain any information from minors. Age is verified at registration, and additional proof may be requested in suspicious cases.

If you believe information from a minor has been collected, please notify our support team immediately — we will promptly delete that information and close the relevant account.

Policy Changes

dhk88 reserves the right to amend or update this Privacy Policy as needed. If significant changes are made, we will notify you via your registered email or through a notice on the Platform.

Continued use of the Platform after any changes will be considered acceptance of the updated policy. To learn more about us and understand our philosophy and commitments, read the About Us page.

Visit our FAQ section to find answers to common questions — it contains detailed answers about accounts, payments, and security.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us: